Sheet 01 · Contact
Two addresses, one person reading them.
There is no contact form, no ticket portal, and no chatbot in front of the humans. Write to whichever of these fits and you will get a real reply.
Sheet 02 · The addresses
№ 01
Support
support@mnemos.aiSomething broken, an answer that looks wrong, a connector that will not connect, a billing question, or a request about your data. This is the address that gets read first.
№ 02
Everything else
hello@mnemos.aiQuestions before you install, a system you wish Mnemos connected to, or a use case you want to argue about. Direct line, no form.
Already a Shopify merchant? If your question is about what Mnemos reads from your store, the Shopify page answers most of it in one screen, and the security page covers how that data is held.
Sheet 03 · Close